Terms & Conditions

Welcome to our website. These Terms & Conditions govern your access to and use of our website and visa consultancy services. By accessing our website, submitting an enquiry, or engaging our services, you agree to these terms. If you do not agree, please discontinue use of our website and services.

We provide visa consultancy, immigration guidance, documentation assistance, and related services based on the services offered by our business.

The scope of assistance will depend on the service you select and the information agreed upon during your consultation or service engagement.

Unless explicitly agreed otherwise, our services do not include legal representation, government decision-making, or services outside the agreed scope.

Visa applications are assessed and decided by the relevant embassies, consulates, immigration departments, or government authorities.

We do not guarantee visa approval, immigration outcomes, interview results, or a particular processing time. Any guidance or assessment we provide is based on the information available at the time and should not be understood as a guarantee of success.

The final decision on every visa application rests with the relevant authority.

By using our services, you agree to:

• Provide accurate, complete, and up-to-date information.
• Submit genuine documents and disclose relevant information required for your application.
• Review application details and supporting documents before submission.
• Respond to requests for additional information within the required time.
• Pay agreed consultancy fees and applicable charges on time.
• Comply with the applicable immigration laws and requirements of your destination country.

We are not responsible for adverse outcomes caused by false, incomplete, misleading, or delayed information provided by you.

Our consultancy fees will be communicated before or at the time of engagement. You agree to pay the fees applicable to the services you choose.

Government application fees, visa fees, translation charges, courier costs, medical examination fees, and other third-party expenses may be separate from our consultancy fees unless expressly stated otherwise.

Payments must be made using the payment methods communicated by our business. Any applicable taxes will be charged as required by law.

Refund eligibility depends on the service purchased, the work already completed, and the terms communicated at the time of engagement.

• Government and third-party fees are subject to the refund policies of the relevant authority or service provider.
• Consultancy fees for services already performed may not be refundable, subject to applicable law and the agreed service terms.
• Any eligible refund will be processed in accordance with the applicable refund terms and legal requirements.

Please contact our team for the refund terms applicable to your specific service before making a payment.

Visa processing times are determined by the relevant authorities and may vary depending on the destination country, visa category, application volume, verification requirements, and individual circumstances. Any timelines we communicate are estimates only and are not guaranteed. We are not responsible for delays caused by authorities or third-party service providers.

We may communicate with you through email, telephone, messaging applications, or other contact details you provide. You are responsible for ensuring that your contact information is accurate and that you review important communications relating to your service.

Unless otherwise stated, the content on this website, including text, graphics, branding, design, and other materials, is owned by or licensed to our business. You may not reproduce, distribute, modify, or commercially use website content without prior authorization, except as permitted by applicable law.

You agree not to:

• Use our website for unlawful, fraudulent, or misleading purposes.
• Submit false information or fraudulent documents.
• Attempt to disrupt, damage, or gain unauthorized access to our website or systems.
• Copy or misuse website content, branding, or materials.

We reserve the right to restrict access to our website where misuse or unlawful activity is reasonably suspected, subject to applicable law.

To the extent permitted by applicable law, we are not liable for visa refusals, decisions made by immigration authorities, delays outside our control, or losses arising from inaccurate information supplied by clients or third parties. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law. These terms do not affect any rights or remedies you may have under applicable consumer protection laws.

Our website or services may refer to third-party websites, organizations, or service providers. These third parties operate independently and may have their own terms and policies. We do not control their services, decisions, or website content. You should review their applicable terms before engaging with them.

Your personal information is handled in accordance with our Privacy Policy. By using our services, you acknowledge that relevant personal information may be processed as described in that policy and as permitted or required by applicable law.

We may revise these Terms & Conditions from time to time to reflect changes in our services, business practices, or legal requirements. Updated terms will be published on this page with a revised date. Your continued use of our website after updated terms are published constitutes acceptance where permitted by applicable law.

These Terms & Conditions are subject to the applicable laws and regulations governing our business and services. Any disputes will be handled by the competent courts or other dispute-resolution bodies having jurisdiction, subject to applicable law and consumer protection rights.